Yes, it will be deducted to the total SMS balance.

Scheduled: Not yet sent; Ongoing: running campaign

Yes, you can identify if the SMS did not reach your customer via reports.

No limit but the standard character count/message applies.

Yes, you can upload a directory to the portal via .tsv, .csv, .xlsx, .txt file formats.

Sample can be found in the manual. Standard format: Mobile number, variable1 up to variable5.

Either. You can set this in your campaign. Using access codes will be more convenient for your customers if they will continue to send multiple messages.

1. Go to the Two-Way SMS Service.
2. Click on Campaigns
3. Under the "Actions" column, click on the dots icon and select "View Conversation"

Note: View Conversation option will only show if there are messages received.

Yes, automatic replies will be charged to your outbound SMS.

To know more about our product kindly leave a message on our Contact us form

To know more about our product kindly leave a message on our Contact us form

Yes, only with the Viber API solution.

There is no limit in how many pages you can connect to the portal.

In the dashboard area each service has a report section. Basically just check the left side on the screen. Right before the video tutorials section you can see the reports area.

You may see the reports for summary of each campaign (total base and total hits), Telco, opt out and subscription reports. You may also export transaction reports on a per mobile number basis by clicking on the Campaign Name within the reports table.

Also you can see the overview of your channel usage in the dashboard area:

To create a sub user just go into the account section and click create sub user account. You will have to provide these details for another person to have access in your account: Name, Email, Mobile Number, Role. Lastly, you can define their privileges and restrictions. The sub user has the option to utilize the account only for Broadcast or reports or can utilize both depending on the preference of the account owner. Time period of a sub user who can create and send broadcasts can also be determined by the account owner.

Yes, you can get to see opt out numbers in m360 Dashboard. Click Opt out menu on the left side and view the numbers. These numbers are automatically removed from the directories and you will not be able to send broadcasts to these numbers.

To create directories simply click the directory list on the left side of the dashboard.You may follow the steps below to create a directory:
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1. Click on the create directory button
2. Provide a directory name
3. You may set variables based on your directory structure. Name and remarks sections are automatically generated (you may wish to have variables such as, Gender, email, address etc..)
4. You may give directory permission to your Viber service if you are subscribed to our Viber messaging service.
5. You can have the option to restrict to unique mobile numbers only and activate allowing your recipients to subscribe to your directory.
6. Based on your variable preference you may download the template given by the M360 system and fill the file.
7. You may upload your file in these following formats (tsv,csv,xlsx,txt)

Yes, you can create an SMS template for a Broadcast campaign. Simply click to the Broadcast section and select the SMS Template area. Then click Create SMS Template area to structure your template and submit. All SMS templates go to the approval process but this approval would be received within 24 hours.

Using the m360 platform you may see the responses of your recipient. Basically create campaigns in your 2-Ways SMS service area. Then make your recipients respond to your 2-Way SMS campaign by your selected keyword via text blast campaign.

If your recipients do not have an Internet connection or Viber account, you can send your Viber messages through SMS instead. This automated sending to SMS is called SMS failover. These SMS will be charged based on your SMS plan, if none, it will be charged at the Viber plan SMS failover rate instead.

You may send rich media messages via Viber to promote a service or a product. Character limit is 1,000 for Viber Rich Media messages.

If you avail m360 Viber Business Messaging service you will also have unlimited Facebook messaging service. You can just add your Facebook pages in the Dashboard area.

Once you add your page you can create a campaign. Your campaign will be sent to those who’ve sent a message to your page in the last 24 hours prior to the campaign schedule.

The table below contains all of the target destinations that m360 supports. The table specifies which destinations require registration and additional fees before sending. It also includes content and time restrictions for each destination. Please follow these requirements and restrictions to avoid having your messages blocked by operators. Note that spam is not allowed in any of the destinations.

The information below is subject to change. Any target destination not listed below should be first tested with m360 to assure service. Please coordinate with your account managers when intending to send international SMS.

You can access our m360 API documentation in the links below.
• HTTP
• SMPP
• PIN
• Viber API

Depending on the regulations and requirements observed in the target destination, your Alphanumeric Sender IDs could be either blocked or overwritten to a different Sender ID. This also applies in reverse, where a numeric Sender ID can be either blocked or overwritten to a generic Alphanumeric Sender ID. For blocked messages, either a pre-registration is needed or the proper Sender ID feature must be followed. It is highly recommended that you first test your messages in coordination with your account manager.

A mobile network operator supporting dynamic SID features means that they can accommodate any type of Sender IDs. Take note of the different types of Sender IDs below:
• Alpha: mthreesixty
• Alpha Numeric: Nour123 (so name + number)
• Numeric: 22565123

Not all mobile network operators support dynamic Sender IDs. If an operator only supports one type, let's say short code (numeric), the operator may either block your message or overwrite the Sender ID of your message with a generic Short Code like "1234".

If a country has multiple mobile network operators supporting different sets of Sender IDs, then your message may be affected in different ways. Please coordinate with your account manager to test a destination before sending your international SMS.

As long your system can trigger the REST API with JSON payload, it is possible to use m360's HTTP SMS API.

Yes, however, you will have to pay fees. If it is canceled while under the lock-in period, you will be charged for the 100% lump sum. If it is canceled after the lock-in period but within contract terms, you will be charged pre-termination fees as discussed in the Terms and Conditions.

Yes, you can only get the Viber Plan.

For general questions, please contact your designated account managers for the proper support channel.

There might be an increased volume of traffic being processed by the SMS gateways.

To learn more about our delivery timeframes, please refer to the question: "What is the expected timeframe for my message to be sent?"

Please contact your designated account managers if your messages are time-sensitive.

Your directory size might be too big please wait for a while or upload your directory by parts.

In order to upload your list of contacts with special characters in the directory, your file has to be encoded in UTF-8. Here is a guide on how to encode your file using UTF-8:
For macOS:
1. Open your file in Numbers
2. Click on File in the top-left corner
3. Select Export to
4. Select CSV
5. Click Advanced options
6. Under “Text Encoding”, select Unicode (UTF-8)
7. Click Next
8. Click Save

For Windows:
1. Open your file in Notepad
2. Click on File in the top-left corner
3. Select Save as
4. Click on the dropdown at the botton of the window and beside the Save button
5. Select UTF-8
6. Click Save

For Priority routes, the message is committed to be sent within 0 to 5 mins. For Standard routes, the message is committed to be sent within 0 to 24 hours.

Definitions: Priority Route - This route is designed for time-sensitive messages. Time-sensitive messages are typically associated with events, actions, or situations where immediate or timely handling is crucial for their intended purpose. Examples include emergency alerts, financial transaction confirmations, appointment reminders, and critical notifications.

Standard Route - This route is suitable for non-time-sensitive messages. Non-time-sensitive messages are not bound by a strict timeframe for their handling or response and can be addressed at the recipient's convenience without any significant loss of relevance or effectiveness.  Examples of non-time-sensitive messages include general newsletters, promotional offers, informational updates, and non-urgent announcements.  
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Upon request or as needed, m360 can arrange supporting for close monitoring of a campaign.