Viber and WhatsApp Use Cases

Connect through the messaging apps your customers prefer

Enhance engagement with rich, interactive conversations on Viber and WhatsApp.

Rich Media

Two-way Conversations

Secured Messaging

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Industries best for Over-the-Top solutions

How industries use our over-the-top business messaging solutions

Retail &
E-Commerce

Engage customers with rich, interactive messaging, including product images and actionable buttons.

Messaging solutions for your needs

Business Messages with Rich Media

Two-Way Conversations

Automated Responses

Message Templates

SMS Failover (for Viber)

Financial
Services

Ensure secure transaction alerts and authenticated customer service with end-to-end encrypted messaging.

Messaging solutions for your needs

Message Templates for Alerts

End-to-End Encrypted Messaging

Two-Way Customer Support

Automated Transaction Notifications

Analytical Tools for Engagement Tracking

Healthcare

Send appointment reminders and follow-up care instructions through secure, private communication channels.

Messaging solutions for your needs

Appointment Reminders via Templates

Automated Messages for Care Instructions

Secure Two-Way Communications

Private Consultation Scheduling

Patient Follow-up Messages

Over-the-Top Channels for Business

How our Viber and WhatsApp channels can help your business grow

Sales

Keep customers engaged with rich, interactive messaging that guides them from browsing to checkout.

Marketing

Create compelling campaign experiences with multimedia content that drives higher engagement and conversion rates.

Customer Service

Deliver personalized support through the messaging apps your customers already use daily for faster issue resolution.

Success Stories

We’re proud to be working with these incredible companies

Clear plans and a good way to experiment if we have audiences in different channels.

Jetour Auto PH

Practical way to utilize the channels that we want to explore. Thanks, m360 team.

Snappr

My360 Plans are a good way for us to explore different channels, and the dashboard is really user-friendly for us to track our usage.

Avail Beauty

Over the years, m360's platform has helped us effectively reach customers with time-sensitive campaigns via Viber and SMS, with support that never fails.

Edamama

Email Use Cases

Discover how our Email API solutions can power your business communications, from transactional alerts to marketing campaigns and secure notifications.

SMS Use Cases

Discover and learn how our SMS products can enhance communication and drive engagement for your business.